Click & Collect for Restaurants: More Orders, Zero Delivery Cost
Let customers order from their phone and pick up at your counter. No delivery logistics, no platform commissions, just more orders at full margin.
Why click & collect is the highest-margin ordering channel
Delivery sounds great until you see the numbers. A typical delivery order on a marketplace costs the restaurant 25–35% in commission plus packaging, plus the risk of late or cold deliveries damaging your reputation.
Click & collect flips that equation. The customer places the order online, same convenience, but picks it up themselves. You eliminate delivery cost entirely. No driver fees, no third-party logistics, no cold food complaints. And because the customer walks into your restaurant, they often add a drink, a dessert, or an impulse item at the counter.
QwikEat makes click & collect dead simple. Customers browse your menu online, choose a pickup time, pay instantly, and walk in when it is ready. You see the order on your dashboard, prepare it, and mark it complete. The entire flow takes under 2 minutes from notification to handoff.
Online ordering with pickup time
Customers select a pickup slot when ordering. You know exactly when to prepare each order, with no surprises or bottlenecks during rush hour.
Instant order notifications
New orders appear on your dashboard and trigger a sound alert. Accept with one tap and start preparing immediately.
No delivery logistics
No drivers to manage, no zones to configure, no delivery delay complaints. The customer handles the last mile and is happy to do it.
Branded ordering page
Customers order from a page with your logo, your colors, and your menu. It looks like your restaurant, not a marketplace.
Upsell at pickup
When customers arrive to collect, they are already in your restaurant. Display specials, offer a drink, suggest dessert. Face-to-face upsell is the most effective kind.
Works with QR dine-in and delivery
Click & collect is one channel in QwikEat. Enable it alongside QR table ordering and delivery, all managed from the same dashboard.
How click & collect works with QwikEat
Customer finds your menu
Through your website, social media, Google Business profile, or a printed QR code. They land on your branded ordering page.
They order and pay online
Browse the menu, add items, select a pickup time, and pay securely by card. The order is confirmed instantly.
You prepare and hand off
The order appears on your dashboard with the pickup time. Prepare it, mark it ready, and the customer gets a notification. They walk in, grab their order, and go.
Click & collect vs. delivery: the margin difference
On a typical €25 order with 300 orders per month
| Marketplace | QwikEat | |
|---|---|---|
| Commission per order | €7.50 (30%) | €1 flat |
| Delivery cost | €3–5 per order | €0 (customer picks up) |
| Monthly cost (300 orders) | €2,250–€3,750 | €300 |
| Monthly savings | – | €1,950–€3,450 |
| Customer in your venue | No | Yes (upsell opportunity) |
| Food quality on arrival | Variable | Fresh (just prepared) |
FAQ
Can customers order ahead for later?
What if a customer does not show up?
Do I need special equipment?
Can I disable click & collect during busy times?
How do I promote click & collect?
Launch click & collect today
Set up in under 10 minutes. No subscription, no delivery headaches, just €1 per order, collected at your counter.
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