Turn One-Time Customers into Loyal Regulars
Acquiring a new customer costs 5 to 7 times more than retaining an existing one. QwikEat gives you loyalty programs, customer data, and CRM tools so you can bring customers back without paying marketplace acquisition fees every time.
Why most restaurants lose customers they have already won
A customer orders from your restaurant and enjoys the meal. Three days later, they open a delivery app and see your competitors first. They order elsewhere, not because your food was bad, but because you had no way to remind them you exist. This cycle repeats daily across thousands of restaurants that rely entirely on marketplaces for visibility.
The root problem is lack of customer data. When orders come through UberEats or Deliveroo, you never see the customer's email or phone number. You cannot send a follow-up offer, a birthday discount, or a new menu announcement. Every reorder requires the customer to find you again on the marketplace, and you compete with every other restaurant for their attention each time.
QwikEat solves this by giving you full ownership of every customer who orders through your direct channel. You get names, emails, order history, and spending patterns. Combined with built-in loyalty programs and coupon tools, you have everything you need to bring customers back consistently and profitably.
Customer database with order history
Every direct order builds your customer list. See who ordered, what they ordered, how much they spent, and when. Identify your best customers and spot those who have not ordered recently so you can re-engage them.
Loyalty program builder
Create stamp cards (buy 9, get 1 free), point-based rewards, or spending milestones. Customers see their loyalty progress when they order, which motivates them to come back and complete their reward cycle.
Coupon and discount system
Generate unique coupon codes for specific occasions: first direct order discount, birthday offers, win-back coupons for inactive customers, or seasonal promotions. Track redemption rates to see what works.
Customer segmentation
Group customers by behavior: frequent orderers, high spenders, lapsed customers, first-time buyers. Each segment responds to different offers. Target high spenders with exclusive previews; target lapsed customers with a comeback discount.
Order frequency analytics
Track how often customers reorder, what their average time between orders is, and which customers are at risk of churning. These metrics tell you exactly when and how to intervene to keep customers active.
Branded experience that builds recognition
Every order happens on your branded page with your logo, colors, and menu design. This repeated brand exposure builds familiarity and preference. Customers remember your restaurant, not the platform they found you on.
Build your retention engine in three steps
Capture customer data from day one
Launch your QwikEat ordering page and start accepting direct orders. Every customer who orders is automatically added to your database with their contact details and order history. No manual data entry required.
Activate your loyalty program
Choose a loyalty format: stamp card, points, or spending tiers. Set the reward structure (for example, 1 point per euro spent, free item at 50 points). Customers see their loyalty status every time they order.
Re-engage with targeted offers
Use your customer data to send timely, relevant promotions. A win-back coupon to customers who have not ordered in 30 days. A birthday discount to celebrate them. A new menu announcement to your most engaged customers.
Retention tools included in every plan
Loyalty programs, coupons, customer database, and analytics are included on both the Flexible plan (1 euro per order, no monthly fee) and the Basic plan (29 euros per month, 0.25 euros per order). You do not need an expensive CRM add-on or third-party loyalty app.
FAQ
How does QwikEat's loyalty program compare to marketplace loyalty?
Can I see which customers have stopped ordering?
What kind of loyalty program works best for restaurants?
Do customers need to create an account to join the loyalty program?
Can I export my customer data?
Stop losing customers to competitors and platforms
Build a direct relationship with every customer who orders from you. Launch your loyalty program and start retaining customers in under 10 minutes.
Get started for free